Return & Refund Policy

Subject to the right of Consumers to return goods for refund under The Consumer Contracts (Information, Cancellation and additional charges Regulations 2013) apply, We do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• Items must be returned in the original, and undamaged, manufacturer's packaging.
• Items contained within this packaging must be in original condition.
• Items must be received within 10 Working days of being shipped.
• Part numbers on the returned items must be legible and undamaged.

EXCHANGE/RETURN TIME FRAME

1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
2. For refunds, 3 to 5 business days should be allowed from the date of initiates refund. (Some delays may be experienced by movement of funds between various financial institutions)
3. (Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case).

Our Return Address:

Phone: +44 1214 391010
Email: info@briskbike.com